8 min readInstagram has been widely used as a social application. We can share our feelings and news and follow these topics and people we like. Instagram is also working hard to add new functions to attract more users.
Instagram Music Sticker is one of those. We can add music we like to a picture or story. It has been trendy since it was launched. However, while sharing stories, there are cases that we may encounter some problems, which are very annoying and awful.
"Why my Instagram music isn't working?" is one of these frequently asked problems. Do you know why it occurs and how to fix it? Well, don’t worry, this post will discuss why this problem happens and give you guys some corresponding solutions. Keep reading it! We list six situations and available solutions.
If you don't know the exact reason, it would be better to try the following solutions from top to bottom.
Solution 1: Check If You Have the Music Sticker
Solution 2: Log Out and Sign In Again
Solution 3: Switch to Personal Account
Solution 6: Seek Help From Instagram Customer Support
Solution 1: Check If You Have the Music Sticker
The premise of using Instagram music is to make sure that the music sticker is available to use. So you should check it first.
Step 1: Click the "Plus" button on the top of the screen. In the displaying options, choose "Story". Then select a photo or video you want to share.
Step 2: You can see the music and sticker icon on the top on the editing interface. Click the music icon to check if you can find music resources in your smartphone.
Alt tag: check instagram music sticker
If you can't, you should try the following methods.
Solution 2: Log Out and Sign In Again
Someone shared their experience about the problem, and they said it would be work after they log out of their account and sign in again. So why not give it a try. Here are the steps:
Step 1: Go to the "Profile" section on the bottom right corner of the page.
Step 2: Click the icon with three horizontal lines and click the "Setting" button.
Step 3: Scroll the page to find and click the "Log Out" option.
Step 4: Try to sign in to the previous account again. Enter the account ID and password to log in.
You can try to add music again to check if it works normally.
Solution 3: Switch to Personal Account
It is reported that the business or professional accounts don't have the function to Instagram Music story. So if you want to share Music story, you need to switch to a personal account. Here are the specific steps:
Step 1: Go to the "Profile" section on the bottom right corner of the page.
Step 2: Click the icon with three horizontal lines and click the "Setting" button.
Step 3: Find the "Account", and scroll to find the blue option of "Switch to Person Account".
After switching to your personal account, you can add music to your stories in a normal situation. If this doesn't work, keep trying.
Solution 4:Update the App
If you haven't updated your software recently, it may be the version problem. If the official website publishes a new version, some functions in the old version will be affected. Try to update the app.
Steps: Install the latest version in App store or Google Play. Find Instagram and click the "Update" button.
Solution 5: Reinstall the App
If updating doesn't work, then you probably need to reinstall the application. Through reinstallation, the App can fix some bugs in itself.
Step 1: Uninstall the original Instagram application.
Step 2: Open the App Store or Google Play Store, and find Instagram for installation.
Step 3: Open the reinstalled app to check the music story function.
Commonly, reinstalling an app will solve most problems. I hope this method can make your music story work again.
Solution 6: Seek Help From Instagram Customer Support
If all the solutions mentioned above don't work, you need to seek help from Instagram Customer Support. Usually, it is the last reserved solution we recommend.
Instagram has customer support where we can report problems of the app. There are 2 ways you can contact them.
Method 1: Give them a call.
The phone number is +1 (650) 543-4800. But most of the time, there is no answer from real people.
Method 2: Contact them via online help center
Here is the official website address: https://help.instagram.com/
Please open it and find the specific solutions to your problem.
If you are using your smartphone, go to the "Setting", and scroll to find "Help", then click "Help Center". Now you will be shown the help center page where many different kinds of problems are listed and solved.
Conclusion
Instagram music story does allow us to share our lives in a richer form, but it is also annoying if it doesn't work. So we hope all the above solutions can be helpful for you to solve your problem and make you enjoy your Instagram story.
